Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when placing an order
• Account login credentials if you create an account
• Payment information (processed securely by Shopify — we never store card numbers)
• Messages you send via our contact form
• Email address when subscribing to our mailing list

We also collect certain information automatically when you visit our site, including IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Communicate with you regarding your orders or inquiries
• Send marketing emails (only with your consent — you may unsubscribe at any time)
• Improve our website and customer experience
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Shopify — our e-commerce platform and payment processor
• Resend — our email service provider (newsletter and contact form)
• Shipping carriers — to deliver your orders

These providers are contractually required to keep your information confidential and use it only to provide services to us.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request data portability

To exercise any of these rights, contact us at stephanie@mckellarsmithhomecandles.com.